TERMS & CONDITIONS
Payment secures your space. No spaces are held past the invoice date, unless an alternative payment plan has been agreed with me.
If paying by direct debit - One months notice must be given should you wish to leave. For new direct debits we require a month up front. In case of cancelled classes they are settled annually.
Refunds and Cancellations:
3 Little Fishes Swim School (3LFSS)is under no obligation to refund or transfer any monies in the event that you are unable to attend part of, or the entire course. Missed lessons cannot be refunded or transferred in any circumstances.
In the case of this being your first booking with us, you can cancel within 14 days of making it, or within the first 3 classes of the term, at which point a full, or partial refund of classes remaining, will be issued.
If you wish to withdraw your child from the term on medical grounds then we require a letter from your GP or specialist detailing the nature of your child’s ailment and confirming that your child has been medically advised not to swim for the period of the relevant term. 3LFSS can only refund/credit course fees for serious medical conditions/injury, for example broken bones. A formal letter of withdrawal and request for refund/credit from you is required alongside a doctors note. Any refund/credit given on these grounds shall be apportioned according to the number of lessons remaining in the course, from the date of receipt of the aforementioned doctor’s note and your written notification.
The refund will then be sent to you at the end of the term.
3LFSS reserves the right to change lesson times and in some exceptional circumstances cancel classes. Occasionally classes can't run due to reasons out of my control, and therefore an alternative session will be offered, or a refund if you can't make the alternative classes offered. If the swimmer can not make the alternative session on offer, we will always try to offer another alternative session where ever possible.
We cannot guarantee a particular teacher for your child, for the course of their swimming but try to provide consistency and suit children to teachers as much as possible.
COVID-19
It is important that any person who enters any part of the pool or venue is medically and physically fit and is not a danger to themselves or the health and safety of others. If you are not sure, you should seek medical guidance from NHS 111 https://111.nhs.uk/covid-19/
By coming to classes, you warrant that, to your knowledge, you are medically and physically fit and able to undertake and participate in swim school activities and will not be a danger to myself or to the health and safety of others.
You understand that while at the venue, participating in swim school activities (and before and after swimming), you must ensure you undertake and comply with good hygiene measures.
You acknowledge that you undertake all activities at your own risk and the swim school have not and cannot make any representation or guarantee that attending the venue or participating in swimming is free from risk.
Please do not come to class if....
You have you travelled internationally and returned to the UK in the past 14 days from a country outside of the government’s current common travel area?
Have knowingly been in contact with any person who has returned from a country outside of the government’s current common travel area in the last 14 days?
Have been exposed to a confirmed case of Coronavirus?
Have had contact with person(s) with flu-like symptoms?
Or have any of the following symptoms? high temperature, new continuous cough, or loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal you must NOT come to the pool.
- If you are tested for COVID-19 and it is confirmed, you must immediately advise us.
CODE OF CONDUCT / POOL SAFETY
We ask that you follow this Code of Conduct not only to ensure you enjoy your experience, but for the safety and wellbeing of all attendees.
Safety in our lessons is our priority. However, it is important you have read our terms and conditions and made sure you understand our assumption of risk. (i.e. you are fully responsible for yourself and those in your care in the pool and surrounding areas).
For our pre-school classes we ask that one adult must enter the water with each baby/toddler. That adult is exclusively responsible for the safety of the baby/toddler both in the pool, changing rooms and the surrounding areas. Siblings in the class or on poolside must be accompanied by a second adult.
All children must have a parent/adult on the premises at all times during their swimming lessons, including changing before and after lessons.
Please take care when walking on poolside or around the changing areas as they can become slippy when wet.
Please do not attend swimming if you or your child have been unwell with sickness in the last 48hrs or diarrhoea within 14 days of your swim lesson. For all contagious illnesses, please contact us before swimming .
If your child has Chicken Pox, they will not be able to swim until all spots have healed and any scabs have disapeared.
3LFSS reserves to right to cancel an individual's course without a refund, through any incident / inappropriate behaviour.
3LFSS will not be liable for any loss, damage or injury whilst on pool premises.
Please note during our classes photos may be taken but only of your child, with no other children in the background. If it appears there's a chance other children may be being photographed I'll ask you not to take photos, and we may ask to see the photos that have been taken if another parent is concerned their child has been captured.
Any personal belongings are left at the owners’ risk. We do not provide a lost property service. All personal items must be taken home at the end of each lesson, however if you know you have lost something the please do get in contact I'll endeavour to reunite it with you.
Arrive in sufficient time to allow the class to begin as scheduled (5-10 mins is adequate).
If waiting on poolside, please wait quietly. If you are noisy you will be asked to be quiet, failure to do this means you will be asked to leave the poolside. It is imperative that noise is kept to a minimum so that those in the pool can hear the Instructor and so staff can maintain the safest possible environment. The same applies when observing any classes.
We ask parents to bring towels to poolside.
If you have a medical problem and use any medication i.e an inhaler, please tell your instructor and feel free to keep this near you in class.
No food or drink is to be taken into the pool areas or changing areas.
To avoid injury, the wearing of spectacles in the water by a swimmer is not recommended.
Swimming goggles may be worn at the owner’s risk.
Jewellery/watches can be a hazard and should not be worn during swimming.
Only enter the pool when told to do so by the Instructor. When it is not your child's lesson they must wait with you, and not on the steps, or play around the pool. Please note they are in your care and not ours until the teacher has called them over and the class has started. Children must exit the water after the lesson and must not re-enter the water (unless they are invited to do so.) If they leave the water (e.g. to go to the toilet/get googles/have a drink or otherwise) they are in your care until they are invited back in by the instructor. Any siblings must be supervised by a parent and must not play around the pool edge.
In the event of an emergency all swimmers and spectators will immediately stop what they are doing and wait for further instructions.
Should it be necessary to evacuate the building no attempt should be made to recover possessions from the changing rooms or anywhere else within the building. A member of staff will take charge once the swimmers have left the water.
Parking
Parking at any of our venues is at your own risk, we do not accept any liability to your car or your personal possessions. Please ensure if you park in the disabled bay you display your blue badge.
Class ratios:
We book group classes at the following ratios. 1 teacher to 3 children.
On occasion there may be one more person or in a class due to catch ups/children moving up groups /siblings or other circumstances. We don't deliberately book 4 children into a class, and aim to get classes back to a group size of 3 as soon as we can.
PRIVACY POLICY
This privacy policy sets out how Three Little Fishes Swim School (3LFSS) uses and protects any information that you give when you use this booking site & my website.
3LFSS is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
3LFSS may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from August 2019.
We may collect the following information:
your name
your childs name
contact information including email address
demographic information such as telephone numbers and postcodes.
Medical conditions of your child.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping
Current swimmers may receive newsletters about our classes and other related information via booking contact details. This information is kept as a secure electronic file is only shared within our swim school for the period of your enrolment. We keep in touch with you for a period of six months after leaving and your enrolment information is held for tax purposes for a period of 7 years. We do not pass your information onto any third party.
From time to time we may send out our newsletter updates which you are welcome to opt out selecting the "No Marketing" option.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We do not store or hold card or payment data and all our external payment services are protected through Stripe or Go Cardless security systems.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.